Episode 22 Optimizing Client Communication: Training Your Team for Effective Contract Conversations
Episode Summary:
Is the frontline of your company prepared to effectively communicate client contracts? Tune in to find out why it’s essential and how to go about training your team for the same.
Main Takeaways:
Your employees need to be able to effectively communicate your contracts to the clients as they are the ones representing your business.
The best contracts are the ones that have room for amendments.
While it’s good practice to have standardized business contracts, every once in a while, you may need to reassess your processes to see that they’re in sync with what your ideal client type needs and expects.
How to ensure that your employees are properly communicating client contracts:
Give them proper training.
Walk them through the entire contract.
If they don’t have the authority to amend the contract, ensure that someone who does is always in touch during client negotiations.
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Watch the episode on YouTube: https://youtu.be/UsdcpU6sfqk